[A picture of private offices at Fog Creek Software] Alert! This ancient trifle retrieved from the Joel on Software archive is well-past its expiration date. Proceed with care.

Joel on Software

2000/04/23

by Joel Spolsky
Sunday, April 23, 2000

When charitable organizations send you a request for a donation, they almost always include a "gift" in the envelope. Sticky labels with your address on them. Or a couple of blank greeting cards. The reason they're giving you the gift is because of the social principle of reciprocity; now you will feel obliged to give something back.

You've probably heard the expression "hurry, supplies are limited!" so many times in television advertisements that it hardly registers any more. But it's there because of the principle of scarcity; your natural assumption that something that is scarce is worth more money.

These tricks, among others, are used by salespeople, marketers, and advertisers to influence people to behave in a certain way.

Every couple of years or so, I reread a great book about the psychological theories behind the science and practice of influencing the behavior of other people: Robert B. Cialdini's classic Influence. This was assigned reading in Psych 110 at Yale, and one of the most popular textbooks of the year. I assure you that every beginning car salesperson and advertising copy writer is reading this book, and you should too, if only in self-defense!


Have you been wondering about Distributed Version Control? It has been a huge productivity boon for us, so I wrote Hg Init, a Mercurial tutorial—check it out!

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About the author.

I’m Joel Spolsky, co-founder of Fog Creek Software, a New York company that proves that you can treat programmers well and still be highly profitable. Programmers get private offices, free lunch, and work 40 hours a week. Customers only pay for software if they’re delighted. We make Trello, easy web-based collaboration software, FogBugz, an enlightened bug tracking and software development tool, and Kiln, a distributed source control system that will blow your socks off. I’m also the co-founder and CEO of Stack Exchange. More about me.

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