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Joel on Software

Copilot OneClick for Macintosh

by Joel Spolsky
Wednesday, January 07, 2009

Fog Creek Copilot is an inexpensive, and very easy to use, remote tech support system that allows you to remote-control someone else’s computer over the Internet without installing anything special. It’s perfect for ad-hoc tech support, and used extensively by helpdesks, software companies providing telephone support, and people helping their friends and families with computer problems. At Fog Creek, we even use it to conduct coding interviews for programmers.

The new Copilot OneClick feature lets you preinstall the software on all the computers you connect to frequently, so every time your dad calls up needing help with the accounting software running his Ponzi scheme, you just click one link and you’re logged onto his computer.

As usual, it works through all kinds of firewalls, proxies, and NATs without any configuration, it’s protected by 128-bit SSL, and there’s never anything to configure.

Today, the Copilot team released the Macintosh version of the OneClick feature, so all the Copilot goodness is available on Windows or Mac, or both (you can control Windows computers from Macs and vice versa). And it’s cheap, by which I mean, inexpensive—I don’t mean that you can just buy it two drinks and take it back to your apartment and expect to be taking a bubble bath with it—most people get the $19.95 unlimited plan; it’s even free on weekends when we have lots of unused bandwidth.

Read about the team’s experience developing a Mac-based installer, then try the free trial! Bubble bath not included!

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