The Unofficial Apple Weblog: “I’m not the only person who knows the joys of trying to talk a frustrated parent through some troubleshooting technique.”

Infinite Loop: “Apple Remote Desktop costs mucho bucks, and these options usually require at least a little bit of configuration—configuration that, unless you set it up yourself, can be a challenge for computer-frustrated family members. Copilot, like similar other ‘remote tech support’ systems out there, does not require any sort of configuration on the part of the client, making it easy for you to have someone install it and you accessing their computer in no time.”

Daniel Jalkut: “Up to now Fog Creek was ‘the best software company that doesn’t make Mac products.’ Now I guess I’ll have to drop that qualification.”