The Unofficial Apple Weblog: “I'm not the only person who knows the joys of trying to talk a frustrated parent through some troubleshooting technique.”
Infinite Loop: “Apple Remote Desktop costs mucho bucks, and these options usually require at least a little bit of configuration—configuration that, unless you set it up yourself, can be a challenge for computer-frustrated family members. Copilot, like similar other ‘remote tech support’ systems out there, does not require any sort of configuration on the part of the client, making it easy for you to have someone install it and you accessing their computer in no time.”
Daniel Jalkut: “Up to now Fog Creek was ‘the best software company that doesn’t make Mac products.’ Now I guess I’ll have to drop that qualification.”
You’re reading Joel on Software, stuffed with years and years of completely raving mad articles about software development, managing software teams, designing user interfaces, running successful software companies, and rubber duckies.
I’m Joel Spolsky, co-founder of Fog Creek Software, a New York company that proves that you can treat programmers well and still be highly profitable. Programmers get private offices, free lunch, and work 40 hours a week. Customers only pay for software if they’re delighted. We make Trello, which lets you organize anything, together, FogBugz, enlightened issue tracking software for bug tracking, and Kiln, which provides distributed version control and code reviews. I’m also the co-founder and CEO of Stack Exchange. More about me.