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We use FogBugz extensively internally to handle company email, and the process of using FogBugz ourselves ("eating our own dogfood") motivated us to add Bayesian spam filtering, and a "snippets" feature to make it easy to enter common phrases and even entire messages in replies to frequently-asked questions.

In today's installment of The Road to FogBugz 4.0, a look at two new features that came out of dogfooding.

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You’re reading Joel on Software, stuffed with years and years of completely raving mad articles about software development, managing software teams, designing user interfaces, running successful software companies, and rubber duckies.

About the author.

I’m Joel Spolsky, founder of Fog Creek Software, a New York company that proves that you can treat programmers well and still be highly profitable. Programmers get private offices, free lunch, and work 40 hours a week. Customers only pay for software if they’re delighted. We make FogBugz, an enlightened project management system designed to help great teams develop brilliant software, and Fog Creek Copilot, which makes remote desktop access easy.